Professional Cambridge Cleaning Services

                                        Privacy Policy Last updated: 27 August 2026                                                                                                                                                                                                                                 Blue & White Pro Cleaning Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, request a quote, contact us, make a booking, or submit your details through Facebook or Instagram advertising forms. 1. Who We Are Blue & White Pro Cleaning Ltd provides professional domestic and commercial cleaning services in Cambridge and surrounding areas. Website: blueandwhiteprocleaning.co.uk Email: info@blueandwhiteprocleaning.co.uk For the purposes of UK data protection law, Blue & White Pro Cleaning Ltd is the data controller for the personal information described in this Privacy Policy. 2. Information We May Collect We may collect information including: - Your name - Email address - Telephone number - Property address or postcode - Details about the property to be cleaned - Cleaning services you are interested in - Preferred cleaning date and time - Information you provide when requesting a quote or making a booking - Messages or correspondence you send to us - Payment and transaction information where applicable - Website usage and technical information such as device, browser and IP address We only collect information that is reasonably necessary to provide our services or respond to your enquiry. 3. How We Collect Your Information We may collect personal information when you: - Complete a form on our website - Contact us by email, telephone, WhatsApp, Messenger or social media - Request a cleaning quote - Make or enquire about a booking - Submit a Facebook or Instagram lead form - Become a customer - Visit and interact with our website 4. Facebook and Instagram Lead Forms If you submit your details through one of our Facebook or Instagram advertisements, Meta may provide the information you entered in the form to Blue & White Pro Cleaning Ltd. We use this information to contact you regarding your cleaning enquiry, provide a quotation and discuss the services you requested. Meta may separately process information in accordance with its own privacy policies. 5. How We Use Your Information We may use your personal information to: - Respond to enquiries - Prepare and provide cleaning quotations - Arrange and manage bookings - Contact you regarding a requested service - Deliver our cleaning services - Maintain customer and business records - Process payments - Handle complaints or service-related issues - Improve our website and services - Prevent fraud or misuse of our services - Meet legal, tax and accounting obligations - Send marketing communications where you have agreed to receive them 6. Legal Basis for Processing We process personal information where: - It is necessary to take steps at your request before entering into a contract, such as preparing a quotation - It is necessary to perform a contract with you - We have a legitimate business interest, such as responding to enquiries and maintaining appropriate business records - We are required to comply with a legal obligation - You have given your consent, particularly for certain marketing communications Where we rely on consent, you may withdraw your consent at any time. 7. Sharing Your Information We do not sell your personal information. We may share information only where reasonably necessary with trusted third parties that help us operate our business, such as: - Website and hosting providers, including Wix - Email and communication providers - Accounting and bookkeeping providers - Payment providers - Business software and customer-management providers - Employees, cleaners or contractors who require information to carry out the booked service - Professional advisers where necessary - Government, regulatory or law-enforcement authorities where legally required Third parties are expected to handle personal information securely and only for appropriate purposes. 8. International Data Transfers Some technology providers we use may process or store information outside the United Kingdom. Where this occurs, we take reasonable steps to ensure that appropriate data-protection safeguards are in place in accordance with UK data-protection law. 9. How Long We Keep Your Information We keep personal information only for as long as reasonably necessary. As a general guide: - Unsuccessful enquiries and quote requests may normally be retained for up to 12 months - Customer and transaction records may be retained for up to 6 years where required for tax, accounting or legal purposes - Marketing information may be retained until you unsubscribe or withdraw your consent We may retain information for longer where legally required or where necessary to establish, exercise or defend legal claims. 10. Cookies and Website Analytics Our website may use cookies and similar technologies to operate correctly, understand website usage and improve our services. We may use website analytics services such as Wix analytics and Google Analytics. Where required, non-essential analytics or advertising cookies will only be used in accordance with your cookie choices. You can manage cookies through your browser settings and any cookie controls available on our website. 11. Keeping Your Information Secure We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. 12. Your Data Protection Rights Under UK data-protection law, you may have the right to: - Request access to your personal information - Ask us to correct inaccurate information - Ask us to delete your information in certain circumstances - Ask us to restrict the use of your information - Object to certain types of processing - Request transfer of your information where applicable - Withdraw consent where processing is based on consent To exercise any of these rights, please contact us using the details above. We may need to verify your identity before responding to a request. 13. Marketing We will not send you electronic marketing communications unless we have a lawful basis to do so. You can ask us to stop sending marketing messages at any time. We may still contact you about an existing quotation, booking, payment or service where necessary. 14. Children's Privacy Our cleaning services are not directed at children and we do not knowingly collect personal information from children for marketing purposes. 15. Complaints If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter. You also have the right to make a complaint to the UK's data-protection regulator, the Information Commissioner's Office (ICO). 16. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or how we process personal information. The latest version will always be published on our website.